Contact Us
Got a question about one of our offshore poker site reviews, spotted something that needs updating, or just want to flag feedback on how we rank and compare sites? This page explains how to reach us and what kind of questions we can actually help with.
What We Can Help With
Poker is an independent research and comparison site covering offshore poker rooms available to US players. We're happy to hear from readers on things like:
- Corrections — a bonus term, licensing detail, or feature we've listed that's changed or looks out of date
- Questions about how we scored or ranked a particular site, such as Coinpoker, Bovada, or Ignition
- Feedback on the comparison tables, methodology, or content on the site
- General suggestions for offshore poker rooms you think we should be looking at
What we can't do is manage your poker account, process a deposit or withdrawal, resolve a dispute with an operator, or offer legal advice about playing offshore poker from your state. Those requests need to go directly to the poker site's own support team, since we don't operate any of the rooms we review.
Before You Write In
A lot of common questions are already answered elsewhere on the site, so it's worth checking these first:
- If your question is about gambling limits, self-exclusion, or getting support for problem gambling, our Responsible Gambling page has helpline information and practical steps.
- If you want to know how the site works, how we're funded, or who's behind the reviews, that's covered on our About Us page.
- Questions about how content on this site can and can't be used, or about liability and disclaimers, are answered in our Terms and Conditions.
How Our Reviews and Rankings Work
Since a good portion of the messages we get are about ranking placement, it's worth being upfront here: we assess offshore poker rooms on factors like traffic and liquidity at common stakes, game variety across cash games, MTTs, Sit & Gos and fast-fold formats, rake structure and rakeback value, software and mobile app quality, deposit and withdrawal options including crypto and e-wallets, and how clearly bonus terms are disclosed. Editorial ratings reflect that research, not payment. Operators cannot buy a higher position on this site, and any affiliate commission we may earn when a reader signs up through a link plays no part in how a site is scored or ordered.
A Note on Offshore Poker and Your Location
Online poker in the US is regulated state by state, and there's no federal framework covering it. Offshore sites operate outside that state-by-state licensing structure, which is a meaningful distinction we try to be clear about in our reviews rather than gloss over. If you're contacting us to ask whether a specific site is legal to use from where you live, we can point you to publicly available licensing information for that operator, but we can't give you a definitive legal opinion for your situation — that's worth checking with a qualified source in your state if you're unsure.
Keeping Things Safe
Wherever poker is discussed on this site, including here, we want to be clear: no site or strategy guarantees winnings, and poker should never be treated as a source of income or a way out of financial difficulty. Play is restricted to those 21 and older in most US states (18+ in a small number), and if gambling stops feeling like entertainment, free and confidential help is available around the clock through 1-800-GAMBLER. Our Responsible Gambling page has more resources, including state-specific support options.
Response Times
We read every message that comes in, though as an independent review team we don't offer live or same-day support in the way an operator's customer service desk might. If your query is urgent — for example, a live issue with funds on a poker site — contact that operator's support channel directly rather than waiting on us.